Shipping policy and returns

The shipping options may vary depending on the delivery address, the date and time of your purchase and the availability of the items.
Possible delivery options:

• Pick Bestiari – FREE

Will notify you via e-mail when your order is ready for pick up.
Remember that the person who comes to pick up the order you only need to present the confirmation email of purchase.

• Home delivery: Deliveries from Monday to Friday (only work). Delivery domestic and international.

Cost for deliveries from the following prices, all depends on the weight and dimensions of the product you are purchasing:

• Deliveries in Spain from €7 to Canary Islands, Ceuta and Melilla will be given from 8€.
• Portugal 8€.
• Deliveries within the European Union from€20.
• Deliveries to the United Kingdom from 25€.
• Deliveries in the USA, from 37€.

Time of delivery:
Everything will depend on the stock that we have and the units involved. Nevertheless, its delay will not imply or cancellation of the order nor any kind of compensation. Each piece requires a very craft that has timings of production and cannot be reduced.

For vessels not customized and available in the store:

• Spain: 7 working days.
• Europe: 16 business days.
• Uk: 16 business days.
• USA: 22 days days.

Deliveries to vessels custom:

• Spain: 22 days days.
• Europe, United Kingdom and USA: 30 days.

The Bestiari and Black Butterfly SL are obliged to deliver the goods purchased by the user at the address of the buyer for the purpose stated in the order form, in the shortest possible period from the date of the order. The shipping costs of the items purchased, will be paid by the buyer.

In particular:

1.  The purchased products will be prepared and sent to the person and address indicated in the order within a maximum period of 3 working days if it is not a custom order and if the product is in stock. Provided that no type of incident in the order, in which case, we will contact with the client.
2. Invoices will be sent attached to the shipping package or telematically.
3. Saturdays, Sundays and public holidays there will be no output of orders.
4. An order is considered delivered at the moment that the carrier delivers the package or packages to the customer, and the customer signs the delivery receipt document. Corresponds to the client to verify the status of the goods receipt and indicate any anomalies in the delivery note and receipt of delivery.
5. For international shipments, and to the Canary Islands, Black Butterfly is not responsible for the costs and fees of customs of each country or region. The customer will be responsible to pay these costs and fees.
6. Documentation and customs formalities will be carried out by the carrier responsible for delivering the package to the final customer.
7. Black butterfly SL will be the one who decides what transport company you hire for the delivery of each order.

Return merchandise
We do not accept returns. Each piece is hand-made in such a way that there will never be 2 the same. The imperfections made purposely in each piece accentuates the beauty and uniqueness of each one.
If there are any problems with the product you received, please contact us via hola@elbestiari.com

Order cancellation
If the cancellation of the order arrives before the exit of the goods, the customer will not have any expenses. Once you have made the output of the product, you will not be able to override or not to return unless there is a problem to be defective with him.